Privacy & Data Protection Policy: Countlab

Last Updated: February 4, 2026


1. Introduction and Scope

Countlab (“we,” “us,” or “our”), a brand under Capmatic Ltd., is committed to maintaining the highest standards of data privacy and confidentiality.

This Policy applies to all personal information collected through our website www.countlab.com, our sales processes, and our service interactions. We ensure that all data handling complies with Quebec’s Law 25, the GDPR (EU), and the CCPA (USA).

2. Information We Collect

We collect information that allows us to provide precision labeling solutions and technical support.

  • Identifiable Information: Name, corporate title, business email, and phone number.
  • Technical Specifications: Information regarding your production facility, machinery requirements, and project timelines.
  • Recruitment Data: CVs and professional history submitted through our careers portal.
  • Automated Data: IP addresses, geolocation (regional level), and browsing behavior collected via Google Analytics and cookies.

3. Purpose of Processing

Your data is processed under the following legal bases:

  • Contractual Necessity: To provide quotes, process orders, and perform machinery maintenance.
  • Consent: When you opt-in to our technical newsletters or marketing updates.
  • Legitimate Interest: To improve our website functionality and ensure the security of our digital infrastructure.

4. Third-Party Integration (CRM & Analytics)

We do not sell your data. However, to maintain high service standards, we share information with:

  • CRM Platforms: Your data is stored in our secure Customer Relationship Management (CRM) system to track your machine's service life and our communication history.
  • Analytics Providers: We use Google Analytics to understand site performance. This data is used for internal optimization only.
  • Logistics Partners: Limited data is shared with freight and installation partners to facilitate equipment delivery.

5. International Data Transfers

Labelstar operates globally. Personal data may be transferred to and stored at destinations outside of Quebec or Canada (notably the USA). We utilize Standard Contractual Clauses (SCCs) and encryption to ensure your data receives a level of protection equivalent to Canadian standards.

6. Data Retention and Anonymization

We retain technical and contact information for the duration of your equipment’s lifecycle to provide safety updates and replacement parts. When data is no longer required for legal or operational purposes, it is either permanently deleted or anonymized so it can no longer be linked to an individual.

7. Your Statutory Rights

As a user, you hold the following rights:

  • Right to Access: You may request a record of the personal data we hold.
  • Right to Rectification: You may correct any inaccurate or incomplete info.
  • Right to Deletion: You may request the "Right to be Forgotten" from our CRM (subject to legal retention requirements).
  • Right to Data Portability: You may request your data in a structured, machine-readable format.

8. Security Measures

Labelstar employs a multi-layered security approach, including:

  • SSL/TLS Encryption for all web-based form submissions.
  • Access Controls: Only authorized Sales and Service personnel can access client data within our CRM.
  • Incident Response: In the event of a data breach, we have a protocol to notify affected parties and regulatory bodies within 72 hours.

9. Contact Our Privacy Officer

In accordance with Law 25, the person responsible for the protection of personal information at Countlab is the Director of Corporate Affairs at Capmatic Ltd.

Address: 12180 Albert-Hudon Blvd, Montreal, QC H1G 3K7, Canada

Email: sales@countlab.com

Phone: 514-322-0062